nonstopIT are able to a provide a “one stop shop” for your I.T. technical support on an on-going basis for ALL nonstopIT provided solutions. By bringing all of the support requirements under a master agreement, nonstopIT are able to offer these benefits:

• Single budgetary cost
• Single annual renewal date
• Assurance that all of your solutions are covered
• Ease of support management
• Single point of contact
• 24x7x365

In providing the option for a qualified and experienced technician to support your site, the systems will be maintained both remotely (where access is available) and onsite. Onsite engineering visits can also be utilised to ensure maintenance tasks are undertaken and checked, for example, backups are functioning correctly, AV engines are optimised, patches are applied successfully, software upgrades are installed where requested and other routine system checks performed.

This solution for telephone/email/helpdesk response will enable your business to be able to log calls for remote support and optional site visits under a pro-rata contract.

Support includes: SonicWALL, CheckPoint, Citrix, Forescout, Attix5, Webroot, SecuEnvoy,
ShoreTel, Aruba Networks, Code Green Networks, FaceTime…

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